Privacy Policy

This Privacy Policy describes how Gavieli (“we”, “us”, or “our”), operated by Gabriel Mouawad, collects and uses personal information when you visit https://www.gavieli.com, create an account, place an order, contact us, or use our AI shopping concierge.

Questions about privacy: gabriel@gavieli.com.

We collect information in the following categories:

• Account details — name, email address, and password (stored hashed) when you register or sign in.
• Order & shipping — billing and shipping addresses, phone number, items purchased, engraving text, gift messages, and order history needed to fulfill and support your purchase.
• Payment data — payments are processed by Tap Payments and/or PayPal. We receive payment status and references; we do not store full card numbers on our servers.
• Communications — messages you send via our contact form, return requests, and email correspondence.
• AI concierge — chat messages, product context you add from the shop, and photos you upload for ring sizing or virtual try-on. Signed-in conversations may be saved to your account; guest chats may be kept in your browser session.
• Preferences — currency, theme, wishlist, and cart contents stored locally in your browser and/or with your account.
• Technical data — IP address, device/browser type, and basic usage logs needed for security, fraud prevention, and reliable operation of the site.

We use personal information to:

• Process, fulfill, and ship orders, and provide customer support
• Create and manage your account, wishlist, and order history
• Process payments and prevent fraud or misuse
• Power the AI concierge (sizing guidance, product questions, and try-on previews) using the content you provide
• Send transactional emails (order confirmation, shipping updates)
• Improve the storefront, pricing accuracy, and site performance
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information.

Our shopping assistant is powered by Google Gemini. Messages and any photos you attach may be sent to Google’s API solely to generate a reply or try-on preview for you. Do not upload images of others without their permission, or content you are not comfortable sharing with our service providers.

Try-on and sizing features are informational aids only; they are not a substitute for professional fitting. You can clear or avoid uploading photos if you prefer not to use these features.

We share information only as needed with:

• Payment providers — Tap Payments and PayPal, to process transactions
• Infrastructure — hosting, database, and file storage providers that run the website (for example cloud hosting and object storage for product images)
• AI provider — Google (Gemini), for concierge replies and image features you request
• Email delivery — to send transactional messages
• Shipping & logistics — carriers and fulfillment partners needed to deliver your order
• Legal / safety — when required by law, or to protect rights, safety, and security

Service providers are instructed to process personal data only for the purposes we specify and in line with applicable law.

We use cookies and local storage for essential site functions, including:

• Keeping you signed in (session / authentication cookies)
• Remembering theme, currency, cart, and AI panel preferences
• Security and abuse prevention

These are primarily necessary for the site to work as expected. You can control cookies through your browser settings; disabling essential cookies may limit features such as checkout and account access.

With your consent, we record first-party page views and may load Google Analytics 4 and Meta Pixel when their integrations are configured. Those analytics do not run before you opt in. You may withdraw consent at any time using Privacy settings.

We keep personal data only as long as needed for the purposes above: account data while your account remains active; order and payment records for as long as required for tax, accounting, warranty, and legal obligations; AI chat history while associated with your account or until cleared; and technical logs for a shorter operational period unless needed for security investigations.

We use industry-standard measures to protect personal information, including encrypted connections (HTTPS), hashed passwords, access controls for admin tools, and careful handling of uploaded files. No method of transmission or storage is completely secure; please use a strong unique password for your account.

Gavieli ships worldwide and uses cloud and payment partners that may process data in countries other than your own. Where we transfer personal data internationally, we take steps designed to ensure appropriate safeguards consistent with applicable privacy laws.

Depending on where you live, you may have rights to access, correct, update, or delete personal information we hold about you; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a data protection authority.

To exercise these rights, email gabriel@gavieli.com. We may need to verify your identity before fulfilling a request. You can also update many account details by signing in, and remove locally stored preferences by clearing your browser data.

Our storefront is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after an update means you acknowledge the revised policy. Material changes will be highlighted on this page or, where appropriate, communicated by email.

For privacy requests or questions about this policy, contact Gabriel Mouawad at gabriel@gavieli.com, or use our contact page.

Related: Terms of Service.